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If the products you received differ significantly from the products you ordered (e.g. different name or branding)
If a product is faulty, your order will be replaced. All claims for damaged items must be made with photo proof within 24 hours of receiving your order. It is critical that you open your order as soon as possible and notify us if there is any damage. No action will be taken if no claim for damage is made within 24 hours of delivery.
If in an unlike event, we undersupply a product, for example, fewer products than ordered, please notify us within 24 hours of your order’s arrival so that we can supply additional units to complete the order.
If your PopiCard is damaged, you might be able to get a replacement. We provide replacement with photo proof within 24 hours of delivery. If the Popipro does not adhere well to a case or phone, you may be eligible for a replacement card rather than a refund.
The card will be replaced only if the card has a major design variation from the approved design .The client should take into account the computer version while approving the design.
We will notify you once we have received and inspected your return and will let you know whether or not the replacement was approved. If you are approved, your original payment method will be automatically refunded. Please keep in mind that it may take some time for your bank or Credit Card Company to process and post your refund.
At Popipro, we take pride in providing our customers with high-quality customized products. However, due to the nature of our customized products, we do not provide refunds. When a customer places an order for a customized product, our team gets to work on creating the one-of-a-kind design that the customer has requested. Because this process is time-consuming and labour-intensive, we are unable to provide refunds for these products.
Before placing an order for a customized product, we strongly advise customers to carefully review their order and design specifications.
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